A SMC reset is done when you have issues with your hardware functions. The reset will assist with power related issues such as computer fans, system and battery issues. 

The steps below may resolve the issue. If not, you will need to come to the school to exchange your device.



  1. Shut down your Mac.
  2. On your built-in keyboard, press and hold all of these keys:
    • Shift  on the left side of your keyboard
    • Control  on the left side of your keyboard
    • Option (Alt)  on the left side of your keyboard
  3. While holding all three keys, press and hold the power button as well.
    Notebook keyboard with all 4 keys pressed
  4. Keep holding all four keys for 10 seconds.
  5. Release all keys, then press the power button to turn on your Mac.


Please let us know if the steps below do not resolve your issue!